ADP3450 Received Non-Functional, what I tried, what's next?

[CraigAr]

Out of the box, the ADP3450 I received; Firmware won't update, Ethernet can't be configured, intermittently fails USB Device Speed Test, Device disappears Device Manager after 15-20 minutes On time.

Digilent ADP3450 (Blue line, Device Manager image):

Environment: Windows 11

Device name    DESKTOP-K6M8S5I
Processor    Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz
Installed RAM    32.0 GB (31.6 GB usable)
Device ID    F0F47ED3-EEC8-47E9-8737-C79AB34816F5
Product ID    00342-23803-96509-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Edition    Windows 11 Home
Version    22H2
Installed on    ‎10/‎11/‎2022
OS build    22621.1992
Serial number    030735313457
Experience    Windows Feature Experience Pack 1000.22644.1000.0

Install:

After I upgraded WaveForms to 3.20.1 64-bit Windows

Plugged in the USB Cable and was informed I had to upgrade ADP3450 firmware.  I did, the Device Manager "Update dialog" popped up, the procedure failed, the Update button disappeared.

I plugged in the Ethernet cable to my Gigabit LAN with DHCP, lights came on and the Network IP remained 0.0.0.0 as seen above.  So I located an IP which wasn't being used on my network and tried to set it statically, then press "Apply & Reboot":

After the ADP3450 appeared to reboot and showed up in Device Manager, I checked the IP, and again 0.0.0.0 with the same static Network Settings dialog shown.  I verified this by attempting to ping the IP, and performed a network scan to see if maybe DHCP had worked.  "No" to both.

In the Help area I found a set of Troubleshooting steps to follow.  I did, and this is what I saw on the Serial USB connection (COM3 on my system):
 

Boot v03.42
MultiBoot: 0x0000C000
RebootStatus: 0x00600000
ResetReason: 0x00

Press any key for Recovery Mode...
S for Standard Mode
L for Linux Mode

QSPI: 01-60-18-FF-FF-FF
Programming PL
! XDcfgEnd XDCFG_IXR_PCFG_DONE_MASK

Running Standard Recovery Mode
Setup
Running
USB Connect 512B

I read about "Boot Mode" and made sure it was set to "Standard (default)" since it continues to report "Standard Recovery Mode".

Thought I'd try a Device "Speed Test" over USB and got "Fail"

After cycling power a few times, I finally did get a PASS, which then returned to "Fail" shortly after:

My Analog Discovery 2 runs perfectly with this computer and USB setup.

I finished my debug effort with a few RESET button attempts and power cycling when RESET didn't change anything.

One of the primary reasons for buying the ADP3450 is, so I can run embedded development code and view the results from my code development setup while I'm in another room.  This means I don't have to disassemble and move the core development setup.  Moving the development setup begs for trouble and wasted time troubleshooting from wires pulled out of a moved bread board test setup.

Like the subject line says:

What is next?

Replacement ADP3450 (since this is a brand-new unit)?

Anything else to try that I missed?

Thank you,
Craig

P.S. It looks like all the pictures disappeared from my posting.  If you email me carno@uw.edu, I'll send a PDF of this conversation with pictures.  It is 452K size.  Any GMail/Yahoo, maybe even a @digilent.com account, should work.

Edited July 24, 2023 by CraigAr
Pictures missing, provide email for how to get them

[attila]

Hi @CraigAr

The problems could be caused by the interrupted firmware update.
To repeat this: in WaveForms Device Manager, hold down the Ctrl key (wait 1-2 seconds or press Manual), under Options select Update All

 

I recommend using the latest version from here as it includes some fixes in addition to the new features:

 

[CraigAr]

Perfect, the CTL-Options worked, the ADP3450 is now on my local network, DHCP worked, and the device is accessible through WaveForms without the USB cable and with the USB Cable.  I'll try measurements next. I love Easter Eggs.  😄

Digilent : Analog Discovery Pro 3450
Name: ADP3450
PDID: 0x40720410
SN  : 210018B9D915
MAC : 00-18-3E-04-89-FD
IP :       192.168.90.201
Netmask :  255.255.255.0
Gateway :  192.168.90.1
Running :  Standard v03.42
Stats: 0 0 512

C:\Users\craig>ping 192.168.90.201

Pinging 192.168.90.201 with 32 bytes of data:
Reply from 192.168.90.201: bytes=32 time<1ms TTL=255
Reply from 192.168.90.201: bytes=32 time<1ms TTL=255
Reply from 192.168.90.201: bytes=32 time<1ms TTL=255
Reply from 192.168.90.201: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.90.201:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

On 7/23/2023 at 11:37 PM, attila said:

The problems could be caused by the interrupted firmware update.
To repeat this: in WaveForms Device Manager, hold down the Ctrl key (wait 1-2 seconds or press Manual), under Options select Update All

 

I recommend using the latest version from here as it includes some fixes in addition to the new features:

 

 

[attila]

Hi @CraigAr

glad it works