Warranty replacement request

[tkwong]

We discovered that a new USB-2001-TC we received was defective. When the device is plugged in, the green light on the device does not illuminate and the device is not recognized by Windows. We would like to request a warranty replacement for the device.

[JRys]

Hello,

Please download and install the InstaCal program. I've attached a download link below. Once installed, plug in the 2001-TC and start up InstaCal. You may get an indication to run a registry update.  The update is to tell Windows will keep the device powered on. After the update, either reboot or replug the device into the USB port. Run InstaCal again, add the device to the board list then use the Test->Analog menu to test your thermocouple.  If you've already done this and it's not working, please send me the serial number and a PO or sales order number.       

https://www.mccdaq.com/downloads/InstaCal/icalsetup.exe

best regards,

John

[tkwong]

The device was recognized by Windows when we plugged it in to try it again with InstaCal. It appeared to work as expected. It seems like the device is unreliable, given that it didn't want to work at all before I posted.

[JRys]

Try it a few more times and if possible on another computer too. If you still see a problem, I can issue a return authorization number (RMA) to exchange it for a new one. 

[tkwong]

We tested it some more and we are still not confident in the device. We would appreciate it if you could issue an RMA number so we can exchange it for a new one.

[JRys]

What is the device serial number, it usually a 7-digit hex number like 210782B

 

[tkwong]

The device serial number is 1EFF091

[JRys]

The serial number that you provided is from a USB-2001-TC that is 2 1/2 years old. It was sold in July of 2020 so it is not eligible for a n/c warranty replacement. 

Best regards,

John