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tkwong

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  1. We tested it some more and we are still not confident in the device. We would appreciate it if you could issue an RMA number so we can exchange it for a new one.
  2. The device was recognized by Windows when we plugged it in to try it again with InstaCal. It appeared to work as expected. It seems like the device is unreliable, given that it didn't want to work at all before I posted.
  3. We discovered that a new USB-2001-TC we received was defective. When the device is plugged in, the green light on the device does not illuminate and the device is not recognized by Windows. We would like to request a warranty replacement for the device.
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