Digilent don't support to fix Digilent products

[Tan]

Hi Digilent team,

Our company bought a Digilent product (Analog Discovery 2)

And now it can not connect to PC, and I ask the support from Digilent Singapore via a distributor.

But Digilent guy say with me that is our fault but he couldn't prove it was our fault, he just refuse warranty and support.

So anyone in here can help me in this? Thank you very much!

 

[attila]

Hi @Tan

It could be a software/driver issue or powering issue.

Please try using the latest software:
https://reference.digilentinc.com/reference/software/waveforms/start

If it is still not working try using the device with another computer, eventually power USB hub or auxiliary 5VDC supply.

[Tan]

Hi @attila

thank you for your advise. I did (update to latest software, use another PC, power USB hub or auxiliary 5VDC supply) but it still can not connect with PC.

Actually we also have more analog discovery 2, and all of them still work as normally

 

[attila]

Hi @Tan

I don't know who you have contacted but there is no Digilent support in Singapore.
I've just asked the support team and they are unaware of this case.

For warranty and replacement contact the support dot digilent at ni dot com specifying the Date of Purchase, Seller and Purchase Order/ Web order Number.

Edited April 29, 2021 by attila

[Tan]

thank you for your support @attila

I will contact Digilent support