LED failed on Basys 3

[Neil22]

Dear Sir:

This is Neil from Haleytech, the distributor in Taiwan.

We have 2 customer feedback for LED failed on Basys 3.

1. DB9ABDD purchased on 2023/6, [LD12] is always on

  Please see attached [DB9ABDD_LED_Failed]

2. DBB76C0 purchased on 2024/3, [LD6] is failed]

  Please see attached [DBB76C0_LED_Failed]

Please help to apply for RMA.

Thanks,

Neil

 

 

[JColvin]

Hi @Neil22,

I agree that the two boards are suffering from a manufacturing defect.

Please send me a private message with the Digilent order number Haley Tech made with the purchases and purchase date if it is different from what you listed in your original post (you already provided the serial number) and I will get the information to our Sales team who will help process the replacement.

Thanks,
JColvin