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Tracer DAQ Pro: Strip chart window does not open


MGC

Question

Update: Initial issue solved with reinstall. Strip chart now opens. However TracerDAQ says "no device detected in your current hardware" despite the device showing up and functioning on Instacal.

Problem:

Opening TracerDAQ Pro, selecting 'strip chart' and run no longer fully opens the strip chart.

In windows 10: A 'strip chart' tab opens as normal, however the tab does not and will not maximise. Hovering the mouse over the tab shows a white screen.

I want to be able to use the strip chart feature.

Other information:

TracerDAQ pro used for 3 years with no prior issues.

The Oscilloscope, function generator, and rate generator all open as normal.

Attempted solutions:

Restarting computer, replacing last.scc file, deleting last.scc file.

Looking forward to your assistance.

Kind regards,

Matthew

Edited by MGC
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