Vevado Desig Suite

[RodFl]

Hello.

 

I'm new to this forum but not to Digilent equipment.

I'm thinking of buying the Basys 3 FPGA Trainer Board as I'm starting to study digital electronics. In preparation for this I tried to install the Xilinx Vivado Design Suit (free edition). Has anyone had problems installing this software? During installation it asks for 'User Authentication' and even though I have created an account, and I can login ok, and Portugal is not a restricted country for software exports from the USA it will not accept my credentials. 

I appreciate that this is a question for Xilinx, and I shall be asking them, but I wondered if anyone here has had this problem, if so any advice?

 

Thanks in advance for any suggestions.

Rod

[JColvin]

Hi @RodFl,

My understanding as a non-Xilinx employee is that as long as you are able to successfully create your Xilinx account to initially download the installer for the Vivado Design Suite, you should be able to use those exact same credentials go through User Authentication to actually install the software.
Presuming you are connected to the internet when authenticating for the actual download, to the best of my knowledge you should be able to successfully install Vitis & Vivado.

I am not certain if you are getting a particular error when the installer is not accepting your credentials, but unless you are getting a 'Failed export compliance verification' message (to which you'll need to complete an Export Compliance review form, as per here: https://www.xilinx.com/support/export-compliance.html) my best advice would be to contact Xilinx to determine the next best steps.

I personally do not recall seeing any posts on the Digilent Forum regarding a failed authentication when the credentials are correct and in compliance with US regulations.

The most recent thread (June 2023) I've found regarding this on the Xilinx support channel mentions that aside from the usual password length requirements, you'll also need to double check your timezone settings as well as making sure you are using the correct AMD vs Xilinx credentials: https://support.xilinx.com/s/question/0D54U00006uuhdJSAQ/web-installer-wont-authenticate-credentials?language=en_US.

Let me know how it goes.

Thanks,
JColvin

[RodFl]

Hi JColvin,

 

Many thanks for your detailed reply/comment. 

I've contacted AMD and they confirm that there is no export block for me so I'm still no further forward. In the Vevado installer for version 2023.1 they don't list Win 11 Pro as supported, only Win 11 Enterprise. I don't think this is relevant because the problem is with authentication, not the OS. Anyway I'm going to try installation of their 2019.2 version on a Windows 7 Pro machine to see what happens.

For the benefit of anyone else who comes across this problem I'll post any results here.

All the best

Rod

[RodFl]

Follow-up on this. It is now working but I had to create another AMD account using a different e-mail address. I can only assume that the original account had problems, maybe corrupted.