I have a problem with an Analog 2 not being recognized by my laptop. It had been working well but, after finishing some tests, was left connected to my laptop for a couple hours (all Waveform functions had been stopped). During this time the laptop went into sleep mode, although I noticed the LED on the AD2 was vflashing. On waking the laptop, the LED extinguished and the AD2 would not reconnect. Rebooting the PC and reconnecting the AD2 resulted in a USB device not recognized error
This is fault is replicated on another laptop and suggests the problem lies with the AD2. This unit has only recently been purchased - can I get an RMA or are there any tests I need to do before it can be returned / replaced?
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CWS
Hi,
I have a problem with an Analog 2 not being recognized by my laptop. It had been working well but, after finishing some tests, was left connected to my laptop for a couple hours (all Waveform functions had been stopped). During this time the laptop went into sleep mode, although I noticed the LED on the AD2 was vflashing. On waking the laptop, the LED extinguished and the AD2 would not reconnect. Rebooting the PC and reconnecting the AD2 resulted in a USB device not recognized error
This is fault is replicated on another laptop and suggests the problem lies with the AD2. This unit has only recently been purchased - can I get an RMA or are there any tests I need to do before it can be returned / replaced?
Thanks
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