WebDAQ 504: refusing to connect

[JEUV]

Hello, so I'm trying to connect my WebDAQ 504 to my pc via ethernet connection. When I try to connect to the web interface, it tells me it refuses to connect. and I get a similar result when I ping the ip. it'll either tell me that the request timed out or Destination host unreachable. 

[Fausto]

Hello @JEUV.

Is this the first time using the WebDAQ 504 or has it worked in the past?  What is the serial number (not the MAC address) on the underside label?

Have you tried connecting the device to a local area network?  Reference pages 5-6 in the WebDAQ 504 User's Guide for connections to a local area network and directly to a PC.

https://www.mccdaq.com/pdfs/manuals/WebDAQ-504.pdf

If you continue to have problems, then restore network configuration and security settings to the factory defaults by using a paperclip to press the CONFIG RESET button on the backside and then test it again.

Regards,

Fausto

[JEUV]

Yes this is the first time I've used the WebDAQ 504. Its S/N: 20EE2D2 yes i have and it still seems to not work with how my company has setup it network

 

Thank,

JEUV

[pscruggs111]

JEUV,

Did you check with your Network Admin to see if it is being blocked at your firewall? Many companies manage what devices can communicate on a network and it very well could be being blocked. Perhaps try plugging directly into the WebDAQ 504 with your PC in order to access it without having to worry about company policy.

Can you confirm that you have actually connected directly to it before when plugged in directly to your PC?