Failed MCC Boards

[Dana Martin]

We have two USB-2633 cards that were in production for approximately 1 year.  Just recently they stop working (i.e.  will not even power on).  How can we perform a root cause analysis to see what happened?

[Fausto]

Hello @Dana Martin.

The USB-2633 is powered by the USB supply from the computer; external power is not required.  Please test the USB-2633 boards with a different USB cable and/or different Windows system, along with the latest version of InstaCal from the MCC DAQ software.  If InstaCal does not detect the boards, then I will need to know the serial number from the label on each board.

https://www.mccdaq.com/Software-Downloads

https://www.mccdaq.com/pdfs/manuals/USB-2633.pdf

Regards,

Fausto

 

[Dana Martin]

Fausto,

I have tested the boards with a new usb cable, and a different windows OS.  InstaCal is able to detect other USB-2633 boards, but not the ones which have failed.  The green LED does not turn on once USB cable has been plugged into computer.

serial_number(board#1) - 209A9BA

serial_number(board#2) - 2075025

[Fausto]

@Dana Martin,

Serial number 209A9BA just makes the one-year warranty, but serial number 2075025 is out of warranty.  I will send you a private message to request your contact information for a repair quote.

Regards,

Fausto