Need repair on USB-2416-4AO

[Bababooey]

I have two USB-2416-4AO devices and both will not connect via USB to any computer I try. The power LED will turn on and flash but the activity LED remains off always. I ran the InstaCal utility and it didn't recognize anything. I have tried multiple different USB cables and I am using the power adapter that came with the DAQs. I have exhausted pretty much every option.

[JRys]

Hello,

Please provide the USB-2416-4AO serial numbers. Could you look for a 7-digit hex number on the bottom of the device? 

Best regards,
John

[Bababooey]

I actually was able to get the DAQs working, something was wrong with the power cable where the power light was turning on but the DAQ couldn't connect. I swapped out a different one and its working now.

[JRys]

Thanks for letting me know.

John