I have a USB-TC and USB-2416 which neither will connect to the PC.
The USB-2416 will power on with the AC adapter but the upper LED light blinks rapidly but when plugged into a USB port, no connection is made. I see no activity in the windows device manager when plugged in or not.
The USB-TC will give a "USB not recognized" message in windows. In the windows device manager, I see under the USB controllers section, "unknown USB device (device descriptor request failed)". This same message has been seen on three other PCs I tried this on. When I open the instance from windows device manager, the device status is "windows has stopped this device because it has reported problems (Code 43).
I assume that they would need to be repaired. Can I get a quote and RMA number?
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TRands
Hello,
I have a USB-TC and USB-2416 which neither will connect to the PC.
The USB-2416 will power on with the AC adapter but the upper LED light blinks rapidly but when plugged into a USB port, no connection is made. I see no activity in the windows device manager when plugged in or not.
The USB-TC will give a "USB not recognized" message in windows. In the windows device manager, I see under the USB controllers section, "unknown USB device (device descriptor request failed)". This same message has been seen on three other PCs I tried this on. When I open the instance from windows device manager, the device status is "windows has stopped this device because it has reported problems (Code 43).
I assume that they would need to be repaired. Can I get a quote and RMA number?
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