bwcarr Posted August 10, 2022 Share Posted August 10, 2022 I would like to do an RMA request but have no idea how. Please help. Link to comment Share on other sites More sharing options...
JRys Posted August 10, 2022 Share Posted August 10, 2022 Hello, My recommendation is to start by listing the product name, serial number and the reason for the RMA request. Best regards, John Link to comment Share on other sites More sharing options...
bwcarr Posted August 11, 2022 Author Share Posted August 11, 2022 Product: USB-C P/N: 193816F-01L Serial #: 1CB33B1 Reason for RMA: device has stopped responding and technicians at Measurement Computing recommended item be sent back for RMA after troubleshooting Link to comment Share on other sites More sharing options...
JRys Posted August 11, 2022 Share Posted August 11, 2022 This particular unit was purchased in 2017 and no longer has warranty coverage. Repairing them is not cost efficient, instead, we replacement them free if under warranty. If out of warranty, like this unit, you can purchase a new one at half price. I will send you a private message with details about how to get the discount. Best regards, John Link to comment Share on other sites More sharing options...
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