DAQ Crashing Issues

[Robin R]

I am reaching out to you about the Data Translations QuickDAQ from the DT9836 series. My company is using this DAQ connected to a PC on multiple of our machines. We are also using custom developed software that interfaces with the DAQ via the DTOpenLayers software libraries.

We have found when we upgrade our PCs from Windows 7 to Windows 10 our DAQs starts to crash and show "DAQ Driver Runtime Error... This error is generated by the device if a USB bus or hardware problem occurs". This error will occur intermittently and halt our production. We have found temporary solutions such as changing the DAQ connection from a USB 3.0 to a USB 2.0 and placing our PC under Application Control. I'm hoping to get help with understanding why our DAQ is showing this runtime error and how we could resolve the issue. Unsure if this is a driver issue, Windows compatibility issue, or an antivirus issue.

[Fausto]

Dear @Robin R,

Which version of Data Translation's Open Layers software are you using?

You can download and then install the current version 7.8.9 using the following link.

https://www.mccdaq.com/downloads/DTSoftware/Omni-CD/DataAcqOMNI_V7.8.9.zip

If you don't have an issue when using USB 2.0, then you should update the USB 3.0 driver.  Run Windows updates.  If Windows does not update the USB 3.0 driver, then you will need to check with the motherboard's manufacturer for updated USB 3.0 drivers.

Regards,

Fausto