Issue Detecting ARTY with Vivado

[Derry]

Hello,

OS: Windows 7 Professional 64bit

Device: Arty

Vivado 2018.2

I've been trying to connect to an Arty with Vivado 2018.2. Hardware manager within Vivado cannot detect the device. I have also tried detecting the Arty using Adept 2, and have had no luck.

Attached are images of the error that device manager throws when windows tries to install USB drivers for the Arty.

I have tried installing the FTDI drivers by following the method described here: http://www.ftdichip.com/Support/Documents/AppNotes/AN_119_FTDI_Drivers_Installation_Guide_for_Windows7.pdf

When I get to the point of specifying a directory for the FTDI drivers windows throws an error "Windows was unable to install your Digilent USB Device". I also tried using the driver uninstall tool from FTDI before installing the FTDI  drivers.That did not work either.

I've also tried running the driver install wrapper in the vivado install directory \nt64 with no luck.

I've tried two different USB cables  as well as two different Arty A7 boards.

Any advice on trouble shooting this issue would be greatly appreciated. What should I try next? Perhaps there has been some error in how I've tried to install these drivers. 

I've tried the following

https://www.xilinx.com/support/answers/54381.html

https://www.xilinx.com/support/answers/59128.html

https://www.xilinx.com/support/answers/54382.html

I have also read through 2-3 other digilent forum posts on the matter and have not found a working solution.

Forum posts I've read through, but not limited to:

 

 

Error messages I have received:

 

By the way, what is the difference between the Arty and the Arty A7. I appear to have two Arty's, when I thought I was getting A7's. 

[Derry]

@JColvin and @Bianca, Do you have any advice for the above issue. I notice in other forum posts you have both been knowledgeable about similar issues. 

I can provide any clarification if required.

Best,
Derry

[JColvin]

Hi @Derry,

I apologize for the delay.

To answer the quick question on Arty differences, the "Arty" and the "Arty A7-35T" are the same board. There was a branding change awhile back when Digilent decided to expand the product line beyond just "Arty". We have a blog post on it here.

In terms of your actual question, I've sent you a PM with the application that you have seen mention of before, though it seems that you have tried the vast majority of what is readily available.

As for clarification questions, when you power the board via the USB cable, what is the state of the power LED and LED 8 (the "done" LED next to the reset button) and you have been able to verify that the cable works for data (such as being able to connect your phone or something similar to the computer with the cable and be able to see pictures or other data stored on it)? Trying a different USB port if you have not already, would be a good thing to try.

Thanks,
JColvin