DBuck

I have been using a DT9802 for a while, but recently (it seems to be correlated with a Windows update), I'm unable to communicate with the device. I'm not sure if it's broken, or if it's an unresolved driver issue. When I re-install the DTOpenLayers software (Without the device connected), I still get an Unknown Device in the device manager, indicating the drivers are not found/cannot be installed. I've tried searching manually for the drivers and selecting the folder within C:\Program Files (x86)\Data Translation\DeviceDrivers to no avail. I've additionally tried installing the software on a different computer that hasn't ever been connected to the and connecting the device to the computer without success. Finally, I've had our IT folks come over (this is a company-managed computer) and sign in with their administrative log-ins, turning off firewalls, and trying to connect to the device, again without success. I'm wondering if my device just got fried somehow, and if there's a good way to determine if the issue is the device or my driver installation process. Thanks for any help provided.