mylim Posted November 8, 2017 Share Posted November 8, 2017 (edited) Hi, i just received my OpenScope today from element14. Once setup and installed Waveforms Live Agent on my Windows 10 laptop and I can't add my device. I went through the forum and non of the recommendations worked. Please advise. Edited November 8, 2017 by mylim Link to comment Share on other sites More sharing options...
Kristoff Posted November 8, 2017 Share Posted November 8, 2017 Hey, What browser are you using? Can you try using Chrome? Can you also try navigating to the http://localhost:42135 in both your default browser and chrome and let us know what happens. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
mylim Posted November 9, 2017 Author Share Posted November 9, 2017 (edited) 9 hours ago, Kristoff said: Hey, What browser are you using? Can you try using Chrome? Can you also try navigating to the http://localhost:42135 in both your default browser and chrome and let us know what happens. Thanks! -Kristoff Hi Kristoff, I tried both Chrome & Edge. All not working with same outcome. Any idea? I need to know if the board is OK because I got it from element14 & i have a window period to return & exchange. Edited November 9, 2017 by mylim Link to comment Share on other sites More sharing options...
Kristoff Posted November 9, 2017 Share Posted November 9, 2017 Hey, The 3rd image you posted shows the error message you get when WaveForms Live cannot connect to the Agent. The 4th image shows what you should see when you are able to connect to the agent. The COM ports listed in the drop down are returned from the Agent, so this means that at least some communication is working. Do you frequently see the error message in the 3rd image? Can you confirm that COM 4 is the correct COM port? You can check by opening Windows Device Manager and expanding the Ports section, then connect and disconnect the OpenScope MZ to see what COM port it shows up as. Do you have administer privileges on your computer? You could try closing the Digilent Agent (right click on the system tray icon and choose 'Exit') and the running it as Admin (Right click the Digilent Agent icon in the start menu and choose Run As Admin) -Kristoff Link to comment Share on other sites More sharing options...
mylim Posted November 10, 2017 Author Share Posted November 10, 2017 13 hours ago, Kristoff said: Hey, The 3rd image you posted shows the error message you get when WaveForms Live cannot connect to the Agent. The 4th image shows what you should see when you are able to connect to the agent. The COM ports listed in the drop down are returned from the Agent, so this means that at least some communication is working. Do you frequently see the error message in the 3rd image? (Most of the time picture 3, Picture 4 sometimes if I uninstall digilent Agent & reinstall I may achieve this sometimes) Can you confirm that COM 4 is the correct COM port? You can check by opening Windows Device Manager and expanding the Ports section, then connect and disconnect the OpenScope MZ to see what COM port it shows up as. (the COM port is correct) Do you have administer privileges on your computer? You could try closing the Digilent Agent (right click on the system tray icon and choose 'Exit') and the running it as Admin (Right click the Digilent Agent icon in the start menu and choose Run As Admin) (Yes I have run the app as Admin) -Kristoff Hi Kristoff, I please refer to my respond in the quoted text. Thanks, Link to comment Share on other sites More sharing options...
mylim Posted November 10, 2017 Author Share Posted November 10, 2017 (edited) I managed to resolved the issue but i would strongly suggest that Digilent make a proper documentation and setup instructions to all users to avoid them from wasting days just to get it working. It is very unproductive. finally i found that it has to be run at COMPATIBILITY MODE. Anyway, thank you for helping me to solve the problem. Edited November 10, 2017 by mylim Link to comment Share on other sites More sharing options...
Kristoff Posted November 10, 2017 Share Posted November 10, 2017 Hey Mylim, We've tested this on many Windows 10 machines and I've never had to run the application in compatibility mode before. Which compatibility mode did you choose (Window 7, XP, etc)? Can you provide your system information so we can try to reproduce this? Click Start>>Run Type dxdiag and press enter Click Save All Information... in the lower left. Save the text file and attach it to this thread or PM it to me. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
mylim Posted November 11, 2017 Author Share Posted November 11, 2017 I have to run on Windows 8 compatibility mode. All 3 machine running on Windows 10 version 1709. Thanks. Link to comment Share on other sites More sharing options...
mario Posted December 8, 2017 Share Posted December 8, 2017 Hi, I have the same problem and can't get past "error connecting / make sure the agent is running" message. system: win7 64 bit windows firewall off all antivirus that could be blocking it off agent is running in the tray board shows up as "USB Serial Port (COM19)" tried to start up the agent as administrator and/or compatibility mode tried opening from waveformslive.com or http://localhost:42135 directly (it will open, so the agent is apparently running) tried Chrome and Firefox, no difference I'm attaching dxdiag report if it helps. Also, some screenshots: https://www.dropbox.com/sh/1i8r1v2logeej10/AAD5DUfo-bpsNjnMT81Dsq8La?dl=0 You can see the XHR request to http://localhost:42135/config gets "cancelled" after 5s timeout. Would you please advise how to resolve or further debug this. Regards, Mario DxDiag.txt Link to comment Share on other sites More sharing options...
sudharsan.sukumar Posted December 8, 2017 Share Posted December 8, 2017 Try going to the settings page and setting the timeout to a higher value. I've attached a picture of the settings menu and you can see the http timeout setting under advanced. -Dharsan Link to comment Share on other sites More sharing options...
mario Posted December 8, 2017 Share Posted December 8, 2017 Hi Dharsan, Thank you for the quick response, changing that setting did the trick! It managed to connect to the agent in about 10 seconds. Would be worth changing that generic error message / adding hints... "could not do x" is not very helpful in general Cheers, Mario Link to comment Share on other sites More sharing options...
sudharsan.sukumar Posted December 9, 2017 Share Posted December 9, 2017 Yes that is a good point. I'll look into presenting a more informative error. -Dharsan Link to comment Share on other sites More sharing options...
Miguel Vera Posted January 22, 2018 Share Posted January 22, 2018 On 8/12/2017 at 12:50 PM, sudharsan.sukumar said: Try going to the settings page and setting the timeout to a higher value. I've attached a picture of the settings menu and you can see the http timeout setting under advanced. -Dharsan Thankyou @sudharsan.sukumar Your recommendation is useful. Greetings. Link to comment Share on other sites More sharing options...
Logical Posted February 14, 2018 Share Posted February 14, 2018 (edited) MZee out of box ... connected once , agent showed device on com 7 , for a while, then (green gear) disappeared from the tray , reinstalled now agent says device on com 7 but scope will not connect..( unable to connect / communicate to device ) . tried the time out same ... 32 bit win 7 pro + chrome , 2 hrs messing so far ! MZ ! not a good start .. Edited February 14, 2018 by Logical detail Link to comment Share on other sites More sharing options...
Joao Paulo Posted March 21, 2018 Share Posted March 21, 2018 Hi, I had the same problem and can't get past "error connecting / make sure the agent is running" message. On 08/12/2017 at 3:50 PM, sudharsan.sukumar said: Try going to the settings page and setting the timeout to a higher value. I've attached a picture of the settings menu and you can see the http timeout setting under advanced. -Dharsan That trick I quote worked, but it's strange because I was normally using my OS and then it stopped working and I had to do this workaround. I'm attaching dxdiag report so you have more in hands if you try to figure out what's going on. By the way, my OS does not connect to Wi-Fi anymore, I can select a network, set its password, but no connection is set... Thanks DxDiag.txt Link to comment Share on other sites More sharing options...
Kristoff Posted March 22, 2018 Share Posted March 22, 2018 Hey jpnbino, Can you try connecting to the OpenScope using the terminal 'menu mode' and try to connect to a wifi network there. Make sure the Digilent Agent doesn't have the COM port open (Right click the Digilent Agent and release the device). Open the COM port using a terminal application like PuTTY. The buad rate is 1250000. Press the reset button on the OpenScope MZ A menu should be printed to the screen. Use the menu to connect to a wifi network and post the output here. Use the menu to save the network and then list the saved networks. Post the terminal output here. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
bohnes Posted October 14, 2020 Share Posted October 14, 2020 (edited) For no reason it apparently work on a windows vm through kubuntu ._. Really feel like this whole system could use some maintenance. Running kubuntu 20.04, I get the log below after $ digilent-agent and accompanied by the usual (unhelpful) 'Agent could not connect to device' message on waveformslive. I've tried 3 cables, increasing timeout, and Fedora 32 and Windows 10. Windows couldn't even find the agent after installing it. Edited October 14, 2020 by bohnes ._. Link to comment Share on other sites More sharing options...
Joao Paulo Posted October 18, 2020 Share Posted October 18, 2020 (edited) Hi @Kristoff At the time I abandoned my OpenScope because I could not use it anymore. Then, I found it here again and wanted to try again to bring it to life. I am not sure if the project already ended or so. here is what did, but I do not know if it is important anymore. It connects to Wi-Fi and before I programmed the firmware with a PicKit ( the version is in the log ). I am able to go on with it now :) openscope_wifi.txt Edited October 18, 2020 by Joao Paulo add info Link to comment Share on other sites More sharing options...
Kabron Posted May 31, 2022 Share Posted May 31, 2022 (edited) In my case I observe the following: 1. waveformslive.com works never 2. Any offline version (1.1.2-1.4.10) works fine 3. Downloaded to local folder waveformslive.com works fine except some wrong icons. Edited May 31, 2022 by Kabron Link to comment Share on other sites More sharing options...
nophead Posted May 31, 2022 Share Posted May 31, 2022 Yes I think waveformslive.com can't work since browers started blocking cross origin resource sharing. It just gets CORS errors now. Link to comment Share on other sites More sharing options...
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