rakeshaashay Posted July 22 Share Posted July 22 We are facing a problem with the QuickDAQ software after installing it on our PC & I have attached images. QuickDAQErrLog.log Link to comment Share on other sites More sharing options...
0 rakeshaashay Posted July 22 Author Share Posted July 22 Device name DESKTOP-H5LHS3F Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz Installed RAM 8.00 GB Device ID 6A959326-55CA-430D-929B-69D90D81DFAA Product ID 00330-54940-84268-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display WIndows Specification Edition Windows 10 Pro Version 22H2 Installed on 13-07-2024 OS build 19045.4651 Experience Windows Feature Experience Pack 1000.19060.1000.0 Link to comment Share on other sites More sharing options...
0 Fausto Posted July 22 Share Posted July 22 Hello @rakeshaashay. With QuickDAQ closed, delete the QuickDAQConfiguration.xml file from the C:\Users\{username}\AppData\Local\Data Translation\QuickDAQ\Config hidden directory. Next, download and install Data Translation's OMNI Software to the target system. Launch QuickDAQ v3.7.0.49. Regards, Fausto Link to comment Share on other sites More sharing options...
0 rakeshaashay Posted July 22 Author Share Posted July 22 We are not able to find the Data translation folder in local Link to comment Share on other sites More sharing options...
0 rakeshaashay Posted July 22 Author Share Posted July 22 Link to comment Share on other sites More sharing options...
0 rakeshaashay Posted July 22 Author Share Posted July 22 what is the root cause of such issues Link to comment Share on other sites More sharing options...
0 Fausto Posted July 22 Share Posted July 22 41 minutes ago, rakeshaashay said: We are not able to find the Data translation folder in local The directory C:\Users\{username}\AppData\Local\Data Translation\QuickDAQ\Config is hidden. Also, replace {username} with the login username. Did you delete the QuickDAQConfiguration.xml file? Did you install the OMNI Software which installs QuickDAQ v3.7.0.49? Which Data Translation device are you attempting to use with QuickDAQ? Link to comment Share on other sites More sharing options...
0 rakeshaashay Posted July 23 Author Share Posted July 23 The issue is resolved. Thanks for your support! Link to comment Share on other sites More sharing options...
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rakeshaashay
QuickDAQErrLog.log
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