USB-1604HS-2AO not working?

[Carlo]

 

Hi together!

Some time ago we purchased a USB-1604HS-2AO DAQ, but we are not able to get it running. When we plug it to power and the computer, no light turns on, nor is it automatically installed as a device on that said computer (as stated in the manual), but we notice it gets a little warm over time, so smth seems to be happening. Laso tried this with different PCs! Can you help us here somehow? We’ve run out of ideas. Is it maybe broken?

Thanks! 😊

 

Best,

 

Carlo

[Fausto]

Hello @MagChad.

Per the USB-1604HS-2AO User's Guide... 

 

If a Windows OS (which version?) is running on your embedded system, check the properties of the all the USB Hub devices listed in Windows Device Manager.  Disable the "save power" option on the Power Management tab.  

 

Regards,

Fausto

[Fausto]

Hello @Carlo.

Please disconnect the USB cable and external power supply from the USB-1604HS-2AO.  Install the MCC InstaCal software on the target Windows system.  (Note: The USB-1604HS-2AO is supported under Windows, but not Linux.)  Connect the supplied 10 W external power supply to the EXT PWR +5VDC connector on the device's rear panel and plug the power adapter into an electrical outlet.  The LEDs should be off.  Next, connect the USB cable between the device and the target Windows system.  The POWER LED should turn on.  If the POWER LED does not turn on, test another external power supply, USB cable, and USB port.  If the LED turns on, then launch InstaCal to detect the device.  

If InstaCal does not detect the device and the POWER LED remains off, send me a private message requesting a repair RMA.

 

 

Regards,

Fausto

 

[Carlo]

Hi @Fausto,

thanks for the quick response and the tipp with the InstaCal software. After installing it and rebooting the computer the device woke up and is now working!

Best,

Carlo

[MagChad]

I am having a similar issue with this module.  I find that if I leave the USB cable plugged into it, and then power it up, it never wakes up, no blue light.  I have to power it up first, then unplug and plug in the USB cable.  I am using this in an embedded design.  The system power will get turned off when not in use.  So now our customers are required to turn the system on, then unplug and replug the USB cable into their computer before launching the software.  This does not seem right.