I have two DT 9837A units being used simultaneously. They are connected to each other via ethernet patch cable, and to a computer running QuickDAQ via USB cables. On a fresh QuickDAQ software configuration, when each of two modules is used separately, there are no problems. All is good. However, when both modules are connected and being used, the units won't process data with all 8 channels active. If both units are connected and selected in QuickDAQ, and only the channels on Unit 1 are selected to be active, it works as intended. My assumption is that this is a synchronization problem from the master Unit 1 to slave Unit 2.
Some troubleshooting I've done so far:
Verified each module works independently
Verified all channels of each module function
Replaced the ethernet patch cable between modules
Replaced the USB cables
Set Unit 2 as master. Activated only channels on this module.
No problem if only Unit 2's channels are active, but again, it does not function if channels from both units are selected.
Both these modules were used in the field last week without problem, and then they suddenly started acting up. Thanks in advance for any suggestions for toubleshooting.
Question
CBliss
I have two DT 9837A units being used simultaneously. They are connected to each other via ethernet patch cable, and to a computer running QuickDAQ via USB cables. On a fresh QuickDAQ software configuration, when each of two modules is used separately, there are no problems. All is good. However, when both modules are connected and being used, the units won't process data with all 8 channels active. If both units are connected and selected in QuickDAQ, and only the channels on Unit 1 are selected to be active, it works as intended. My assumption is that this is a synchronization problem from the master Unit 1 to slave Unit 2.
Some troubleshooting I've done so far:
Both these modules were used in the field last week without problem, and then they suddenly started acting up. Thanks in advance for any suggestions for toubleshooting.
C
Link to comment
Share on other sites
4 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now