ARTY Z7-10 COM Port not detected but the device can be flashed.

[nics17]

As the title says, my ARTY Z7 COM port is not detected by my PC. However, the Vitis app can flash the board, and the flashed design works. The problem is I need the COM port connection to debug my design. I have tried replacing the cable, using power through REG, or changing the PC, but it still does not work.
 

Is there any advice to solve or how to proceed in troubleshooting this issue?

Thanks

[JRys]

I'm using the ArtyZ7-20 and when I plug the board in, I hear the beep-beep indicating a device has been added. I'm using Windows 10. Bring up the Device Manager and expand Ports(COM & LPT). My computer shows a COM1 and COM3, a PHY serial port, and a Logitech keyboard/mouse. When I add the ArtyZ7, a new port appears at COM17. This is the port I use with Putty.

[nics17]

Hi @JRys, sorry for the late reply.

That's the problem. My board COM port number doesn't show up on the device manager at all. I have tried it with another PC, but still, no COM port is detected

 

[nics17]

Well, I tried to follow this thread. When I installed the FT_PROG and ran it, the ARTY's FTDI was detected. Then, when I rechecked the Device Manager, it magically detected the COM number. I don't know what happened, but the problem seems to be solved.