Using DT8874 with Enerchron

[ChrisPr]

Hello,

when I use the MEASURpoint DT8874 with the Enerchron software from NHR, I get the error "Measurement timestamp invalid". With the QuickDAQ software works everything fine. What could be the reason for this? 

P.S. When i connect to the DT8874 via web browser, it shows in the device information a complete wrong current time

Thanks, Chris

[Fausto]

Hello @ChrisPr.

What can you tell us about the history of your DT8874 instrument, i.e. new, working for some time already?

Was the instrument configured by you (or your colleagues) or someone from NHR?

Have you tried resetting the instrument; reference page 44 in the user's manual.

https://www.mccdaq.com/PDFs/Manuals/UMMeasurement-LXI.pdf

Verify the SNTP server IP is correct.  Click Modify and reference pages 79-80 in the user's manual.

Regards,

Fausto

[ChrisPr]

Hey Fausto,

the instrument is new and never worked correct. The configuration was done by NHR. 

I changed the time zone and now the current time is correct.

I don't know anything about SNTP server. But the time is now correct, so it should be the correct one.

If I reset the device, how I can get a connection to the device afterwards? The IP address is not static anymore?

Thanks,

Christoph

[Fausto]

Hello @ChrisPr.

The SNTP server IP is an Internet time server.  Before resetting your DT8874 instrument, reach out to the service rep. at NHR.  They may have a specific static IP for that unit.  However, if the time is current, then chances are you do not need to reset the unit.

If you were to reset the unit, following the instructions on page 44 in the user's manual, then afterwards, you would follow the connection instructions on pages 75 and 78-80.

Regards,

Fausto

[ChrisPr]

Hey Fausto,

the time is now correct. But I still have the issue, that Enerchron get the errors ""Measurement timestamp invalid". So I can not see any temperature data from the modul with Enerchron. With QuickDAQ it works.

[Fausto]

You will need to contact NHR, since their software is reporting the error and you verified that the unit works with Data Translation's QuickDAQ.