worthenks Posted October 3, 2022 Share Posted October 3, 2022 Hi I am trying to find out how to have my DT8874 serviced. We have had this model in use for a couple years with no problem and now the ethernet connection is not being recognized. Please let me know who to reach out to, thanks, Link to comment Share on other sites More sharing options...
0 Fausto Posted October 3, 2022 Share Posted October 3, 2022 Hello @worthenks. Please provide additional information regarding the last time the DT8874 was successfully used and what has changed since then. Is the DT8874 connected directly to a host PC or to a local area network? Was the DT8874 configured with a static IP? Has the IP subnet changed? Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Which software were you using? User's Manual: https://www.mccdaq.com/PDFs/Manuals/UMMeasurement-LXI.pdf Regards, Fausto Link to comment Share on other sites More sharing options...
0 worthenks Posted October 11, 2022 Author Share Posted October 11, 2022 Is the DT8874 connected directly to a host PC or to a local area network? Direct Was the DT8874 configured with a static IP? Yes Has the IP subnet changed? No Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Yes, I just tried this and had no luck either, the LAN indicator light on the front still is red. I switched the PC IP address to 169.xxx etc to match the reset IP, no luck. Which software were you using? Enerchron Please let me know how to proceed, thanks. Still hoping we can send it in for maintenance Link to comment Share on other sites More sharing options...
0 Fausto Posted October 11, 2022 Share Posted October 11, 2022 Hello @worthenks. Which version of Windows OS is the host PC running? What is the serial number listed on the white label beneath the unit (not the MAC address on the backside sticker)? Remove the static IP from your host PC. Connect the DT8874 directly to the PC and power the unit. Perform a factory reset on the DT8874. Afterwards, launch the Eureka Discovery Utility, which is installed with the MEASURpoint software. The Eureka software should reside in the '..\Data Translation\Instrument Support\Eureka LXI Instrument Discovery'. Once open, press the 'Find LXI Devices' button. Does the application find your DT8874? Link to comment Share on other sites More sharing options...
0 worthenks Posted October 20, 2022 Author Share Posted October 20, 2022 No Eureka did not find the 8874, I did try the computer with other DAQs and it did connect to them, but not this one. Link to comment Share on other sites More sharing options...
0 Fausto Posted October 25, 2022 Share Posted October 25, 2022 Addressing service request offline. Link to comment Share on other sites More sharing options...
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worthenks
Hi I am trying to find out how to have my DT8874 serviced. We have had this model in use for a couple years with no problem and now the ethernet connection is not being recognized. Please let me know who to reach out to, thanks,
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