worthenks Posted October 3, 2022 Share Posted October 3, 2022 Hi I am trying to find out how to have my DT8874 serviced. We have had this model in use for a couple years with no problem and now the ethernet connection is not being recognized. Please let me know who to reach out to, thanks, Link to comment Share on other sites More sharing options...
0 Fausto Posted October 3, 2022 Share Posted October 3, 2022 Hello @worthenks. Please provide additional information regarding the last time the DT8874 was successfully used and what has changed since then. Is the DT8874 connected directly to a host PC or to a local area network? Was the DT8874 configured with a static IP? Has the IP subnet changed? Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Which software were you using? User's Manual: https://www.mccdaq.com/PDFs/Manuals/UMMeasurement-LXI.pdf Regards, Fausto Link to comment Share on other sites More sharing options...
0 worthenks Posted October 11, 2022 Author Share Posted October 11, 2022 Is the DT8874 connected directly to a host PC or to a local area network? Direct Was the DT8874 configured with a static IP? Yes Has the IP subnet changed? No Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Yes, I just tried this and had no luck either, the LAN indicator light on the front still is red. I switched the PC IP address to 169.xxx etc to match the reset IP, no luck. Which software were you using? Enerchron Please let me know how to proceed, thanks. Still hoping we can send it in for maintenance Link to comment Share on other sites More sharing options...
0 Fausto Posted October 11, 2022 Share Posted October 11, 2022 Hello @worthenks. Which version of Windows OS is the host PC running? What is the serial number listed on the white label beneath the unit (not the MAC address on the backside sticker)? Remove the static IP from your host PC. Connect the DT8874 directly to the PC and power the unit. Perform a factory reset on the DT8874. Afterwards, launch the Eureka Discovery Utility, which is installed with the MEASURpoint software. The Eureka software should reside in the '..\Data Translation\Instrument Support\Eureka LXI Instrument Discovery'. Once open, press the 'Find LXI Devices' button. Does the application find your DT8874? Link to comment Share on other sites More sharing options...
0 worthenks Posted October 20, 2022 Author Share Posted October 20, 2022 No Eureka did not find the 8874, I did try the computer with other DAQs and it did connect to them, but not this one. Link to comment Share on other sites More sharing options...
0 Fausto Posted October 25, 2022 Share Posted October 25, 2022 Addressing service request offline. Link to comment Share on other sites More sharing options...
0 worthenks Posted October 19 Author Share Posted October 19 (edited) Hi Fausto, I am with the Naval Warfare Center in Crane, Indiana and one of our senior engineers gave me your email to contact about three 8824s and one 8874 I have that were unfortunately plugged into a 12V power supply instead of the standard 5V power supply that came with them. The “power” light comes on and flashes and the Ethernet lights flash, but they are being recognized at all by our systems. We’ve tried multiple different stations, with no luck. I am hoping to get a quote from you for evaluation and maintenance. Below are the DAQs affected: DT8824-HV SN: 00686077 DT8874-080008 SN: 1EA2F80 DT8824-LV SN: 1642130126 DT8824-LV SN: 1F039FA We will gladly pay a fee to expedite this process as this has put us in quite a bind and please include shipping as our logistics people require it added. Please let me know if you need any additional information and thank you in advance. Edited October 19 by Fausto removed contact info Link to comment Share on other sites More sharing options...
0 Fausto Posted October 19 Share Posted October 19 Hello @worthenks. I will get back to you regarding 'DT8874-08T-00R-08V SN: 1EA2F80' and 'DT8824-LV SN: 1F039FA'. Unfortunately, we are unable to service 'DT8824-HV SN: 00686077' and 'DT8824-LV SN: 1642130126'. In the meantime, as I mentioned in an earlier post above, please remove the static IP from your host PC. Connect the DT88x4 directly to the PC and power the unit with the +5 V power supply. Perform a factory reset on the DT88x4. Afterwards, launch the Eureka Discovery Utility, which is installed with the MEASURpoint software. The Eureka software should reside in the '..\Data Translation\Instrument Support\Eureka LXI Instrument Discovery'. Once open, press the 'Find LXI Devices' button. Does the application find your DT88x4? Any luck recognizing the device(s)? Regards, Fausto Link to comment Share on other sites More sharing options...
0 worthenks Posted October 20 Author Share Posted October 20 Yes, we did already try re-setting and checking with Eureka. No luck. Vit asked if we could get the wiring schematics for the two that are no longer serviceable to see if we could give them to our refit lab to troubleshoot. Please let me know when you have some info on the other two DAQs and thanks, Link to comment Share on other sites More sharing options...
0 Fausto Posted October 20 Share Posted October 20 @worthenks, I will reply privately once I have more information. Link to comment Share on other sites More sharing options...
0 worthenks Posted October 25 Author Share Posted October 25 Hi Fausto, I wanted to check in with you on the maintenance of the two DAQs and see if you had any luck following up? Link to comment Share on other sites More sharing options...
0 Fausto Posted October 25 Share Posted October 25 @worthenks, The DT8874 cannot be repaired and only the DT8824-LV SN: 1F039FA can be serviced by us. I will send you and Vit a private message shortly. Link to comment Share on other sites More sharing options...
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worthenks
Hi I am trying to find out how to have my DT8874 serviced. We have had this model in use for a couple years with no problem and now the ethernet connection is not being recognized. Please let me know who to reach out to, thanks,
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