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Ethernet Connection not recognized on DT8874 DAQ


worthenks

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Hello @worthenks.

Please provide additional information regarding the last time the DT8874 was successfully used and what has changed since then.  

Is the DT8874 connected directly to a host PC or to a local area network?

Was the DT8874 configured with a static IP?

Has the IP subnet changed?

Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC?

Which software were you using?

User's Manual:  https://www.mccdaq.com/PDFs/Manuals/UMMeasurement-LXI.pdf

 

Regards,

Fausto

 

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Is the DT8874 connected directly to a host PC or to a local area network?  Direct 

Was the DT8874 configured with a static IP? Yes

Has the IP subnet changed? No

Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Yes, I just tried this and had no luck either, the LAN indicator light on the front still is red.  I switched the PC IP address to 169.xxx etc to match the reset IP, no luck.  

Which software were you using? Enerchron

 

Please let me know how to proceed, thanks. Still hoping we can send it in for maintenance

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Hello @worthenks.

Which version of Windows OS is the host PC running?

What is the serial number listed on the white label beneath the unit (not the MAC address on the backside sticker)?

Remove the static IP from your host PC.  Connect the DT8874 directly to the PC and power the unit.  Perform a factory reset on the DT8874.  Afterwards, launch the Eureka Discovery Utility, which is installed with the MEASURpoint software.  The Eureka software should reside in the '..\Data Translation\Instrument Support\Eureka LXI Instrument Discovery'.  Once open, press the 'Find LXI Devices' button.  Does the application find your DT8874?

image.png

 

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