Jump to content
  • 0

USB-2416 not detected


qmn
 Share

Question

Dear community,

I have an usb-2416 data acquisition module, and it's not detected through the USB (based on Windows' Device Manager)

I have tried different PCs, different version of of Windows (10, XP), Linux, to no avail. I also tried different usb cables so that's not the cause.

The Activity LED never turn on, and Computer never notice a device is plugged in. 

Any pointer? Thanks,

Quynh

Link to comment
Share on other sites

5 answers to this question

Recommended Posts

  • 0
5 hours ago, Fausto said:

Fausto,

I forgot to mention that I did install the software from the link you sent. And on InstaCal nothing is detected. 

Hello @qmn.

Please download and install the MCC DAQ software, on your Windows OS system.

https://www.mccdaq.com/downloads/MCCDaqCD/mccdaq.exe

Connect the external power supply and USB cable to the USB-2416 module.  Afterwards, run the InstaCal utility.

image.png

 

Regards,

Fausto

 

Link to comment
Share on other sites

  • 0

Hello @qmn.

Are you using the original external power supply and USB cable which shipped with the USB-2416 module?

Are you connecting the USB cable directly to the Windows system or to a USB hub?

Disconnect both the external power supply and USB cable from the USB-2416.  Next, connect the USB cable first and then the external power supply.  If InstaCal is unable to detect the module, then disconnect both and connect the external power supply first, followed by the USB cable.  If InstaCal continues to not detect the USB-2416, then we will take this offline to be sent in for repair.

Regards,

Fausto

Link to comment
Share on other sites

  • 0
6 hours ago, Fausto said:

Hello @qmn.

Are you using the original external power supply and USB cable which shipped with the USB-2416 module?

Are you connecting the USB cable directly to the Windows system or to a USB hub?

Disconnect both the external power supply and USB cable from the USB-2416.  Next, connect the USB cable first and then the external power supply.  If InstaCal is unable to detect the module, then disconnect both and connect the external power supply first, followed by the USB cable.  If InstaCal continues to not detect the USB-2416, then we will take this offline to be sent in for repair.

Regards,

Fausto

Hi  @Fausto

Yes I am using originals usb-cable and power supply. I have tried your suggestions and InstaCal still sees nothing. How do I send it it for repair?

Edited by qmn
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...