mtoff Posted October 5, 2021 Share Posted October 5, 2021 Need help with a warranty claim. was told to make a post in here. someone help. Link to comment Share on other sites More sharing options...
0 attila Posted October 6, 2021 Share Posted October 6, 2021 Hi @mtoff It could be a powering issue or damaged device. Try using the original or other USB cables you have at hand, other USB plugs (the ones on the back of the PC), try powered USB hub, auxiliary 5V DC power supply... See the following posts: Link to comment Share on other sites More sharing options...
0 mtoff Posted October 6, 2021 Author Share Posted October 6, 2021 I have tried different USB cables, ports and even a different computer but the error still persists. If the device is fundamentally damaged, what steps can I take to seek a replacement. Link to comment Share on other sites More sharing options...
0 attila Posted October 6, 2021 Share Posted October 6, 2021 Hi @mtoff As a last attempt please install the latest WF beta:https://forum.digilentinc.com/topic/8908-waveforms-beta-download/ Disconnect the device, open WaveForms Device Manager, click "My device is not listed", connect the device, find Find and Program, then reconnect the device. If this doesn't help either for warranty and replacement contact the support.digilent at ni.com specifying the Date of Purchase, Seller and Purchase Order/ Web order Number Link to comment Share on other sites More sharing options...
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mtoff
Need help with a warranty claim. was told to make a post in here. someone help.
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