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Openscope does not appear in Diligent agent

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I am trying to configure an openscope with a Macbook pro running macOS 10.15.4. The device is plugged and recognized by the system but not by the diligent agent, at least not in the Selected device dropdown.

Attached a screenshot of diligent agent and another of connected devices recognized by a serial terminal.

I'm not sure exactly what needs to be done to detect it so any clue would help! :)

Screen Shot 2020-04-14 at 9.16.36 PM.png

Screen Shot 2020-04-14 at 9.36.35 PM.png

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