watson Posted May 11, 2018 Share Posted May 11, 2018 I've connected the OpenScope to my MacBook through the USB-C <-> USB dongle, but it's not showing up on waveformslive.com when I try to add it via the Digilent Agent. These are the only ports/devices I can choose: I would expect to see a "tty.USBSerial" or something like that. When checking the USB interface in the "System Report" under "About This Mac" I see the OpenScope as expected: This is how my Digilent Agent menu looks: Link to comment Share on other sites More sharing options...
Kristoff Posted May 15, 2018 Share Posted May 15, 2018 Can you update to the latest build of the Digilent Agent from here and let us know if that changes anything. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
watson Posted May 15, 2018 Author Share Posted May 15, 2018 Ah, weird that I had the old version - I downloaded from your website. Now I have 1.0.1, but unfortunately the problem persists. It's exact same issue. Link to comment Share on other sites More sharing options...
Kristoff Posted May 18, 2018 Share Posted May 18, 2018 Hey Watson, Can you check what version of the FTDI driver you have installed and then try updating to the latest. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
watson Posted May 18, 2018 Author Share Posted May 18, 2018 I haven't installed any drivers - only the agent. I must have missed it in the documentation if I needed to also install drivers. Where I can find that driver? Link to comment Share on other sites More sharing options...
JColvin Posted May 21, 2018 Share Posted May 21, 2018 Hi @watson, The most reliable source for the drivers will be directly from the FTDI website: http://www.ftdichip.com/Drivers/D2XX.htm. It looks like the most recent Mac OS X driver is version 1.4.4. Thanks, JColvin Link to comment Share on other sites More sharing options...
watson Posted May 27, 2018 Author Share Posted May 27, 2018 I've installed the drivers as instructed and even the D2xxHelper as recommended on the download page, but it doesn't seem to have done any difference. I still don't see tty.USBSerial device. FYI: I've double checked the getting started guide and there's no reference to any drivers, so your documentation is really not that good. It also tells me to look for a COM port which obviously is a Windows thing. So when I first started out I had to go dig in the forums to find out what to do as a Mac user. Link to comment Share on other sites More sharing options...
Kristoff Posted May 29, 2018 Share Posted May 29, 2018 Hey Watson, Mac users typically do not need to manually install the drivers, but we've seen a couple instances where updating the drivers helps. Can you run the Digilent Agent with admin privillages. It's possible the user that the Agent is running as does not have permissions to access the port. Thanks! -Kristoff Link to comment Share on other sites More sharing options...
Tamar Posted July 25, 2020 Share Posted July 25, 2020 I am having the same issue as this previous poster. MacBook Air running MacOS Mojave 10.14.6. The OpenScope MZ shows up in the system report's USB list but not in WaveForms Live. Suggestions? Link to comment Share on other sites More sharing options...
Tamar Posted July 25, 2020 Share Posted July 25, 2020 I just found another post (below) that mentions a Wacom tablet installation interfering with the OpenScope. I, too, have a Wacom Intuos Pro and following the suggestions in the quoted post, deleted the FTDIKext.kext file. WaveForms now finds my scope! It is updating firmware now, so not quite out of the woods yet but making progress. I haven't tried using the tablet, so no idea if I have introduced an issue on that side... Link to comment Share on other sites More sharing options...
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