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After testing, it appears the 5VDC power supply does not work. No output voltage detected. Tried the power supply from our other TC-32 system and that power supply does power-up the new TC-32. The new power supply is the one that came with the TC-32/TC-32-EXT system. It is the PHIHONG switching power supply (model PSAC12R-050). Please advise. Thank you.

I ordered a new TC-32 and TC-32-EXP and received them on 07SEP2023. We finally got a chance to put the assembly together and nothing happens. No power, no lights, etc. I tried a different outlet for power. No luck. I tried powering up the TC-32 without the TC-32-EXP. No luck. I tried pressing the RESET button. No luck. I'm not sure what is left to try. Assistance is appreciated. Thank you.