Dasy Lab not seeing sensors

[palen365]

I am seeing the below errors in DASYLab it is not seeing my sensors and telling me to run InstaCal to get them added. Whenever I run InstaCal my sensors are in there but still not showing in DASYLab. Is there anything I can do about this?

 

 

 

[Fausto]

Hello @palen365.

Please restart your system and then launch InstaCal.  If you can acquire sensor data on all four WEB-TC and the one WEB-TEMP in InstaCal, then close the application and launch DASYLab v13.0.  (Note: InstaCal should be closed prior to using the MCC device with another application.)  If not, then you will need to resolve that issue before continuing with DASYLab.

Load your worksheet once in DASYLab.  If prompted with a Worksheet Status and the Device List, are you able to select a device in the 'Current Device List'?

Has the target system with the worksheet, DASYLab v13.0, and five WEB devices successfully functioned previously?

Regards,

Fausto