USB-1602HS-2AO not recognized by PC (Win11)

[Anatoliy]

I am using a USB-1602HS-2AO with LabView, and it worked normally until I moved to a new computer (same Win11). I installed the same LabView 2016, but cannot make the device work. I ran the ICalUL.msi and ULxForLabVIEW.msi but neither LabView nor NI Max see the device. When I am trying to run TracerDAQ, there is an error message (attached). Please suggest a solution.

[JRys]

You must run InstaCal with the USB-1608HS-2AO so that it is added to the board list. When InstaCal is closed, it creates a file that LabVIEW reads, which is read once it is first started. So, always close LabVIEW before making changes to InstaCal, and always close InstaCal before starting LabVIEW. If you do this and LabVIEW cannot find the device, check your computer for duplicate copies of our files. Check your whole system for cb.cfg, cbw32.dll and cbw64.dll. The correct locations for these are:

C:\ProgramData\Measurement Computing\DAQ\cb.cfg

C:\Program Files (x86)\Measurement Computing\DAQ\cbw32.dll

C:\Program Files (x86)\Measurement Computing\DAQ\cbw64.dll

If you find files in other folders, delete them. 

Regarding the TracerDAQ error, it uses DirectX9, and the error typically means your video card is unable to run DirectX.