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WaveForm Exports Missing Device/Serial Number/Time


Rodolfo

Question

Software: WaveForms 3.19.5 64-bit Qt5.15.2 MacOS 13.2 Qt5.15.2
Operating System: macOS Ventura 13.2
Hardware: MacBook Air M2 (2022)

Expected Behavior:
In the Wavegen and Scope functions, after clicking "Export" and selecting the "Image" export, it should show a screenshot with a small gray box on the bottom right with the device, serial number, and time information. A box similar to the "expected_output.png" image attached.

Problem:
Following the steps above still produces an image, but it doesn't have the box with device, serial number, and time information. The same steps are replicated in a Windows machine producing the right output, so it seems to be an issue only with macOS. Example of output attached as "sample_output.png".

Notes:
I saw this thread with the same issue is the same. I followed the recommendations given in the answer. I downloaded beta versions and tested the same function, and the issue persist. Beta versions tested:

  • 3.13.6 (it was a few updates after the 3.12.2 version used in the other post of the same issue)
  • 3.19.16 (the latest beta version with a ".dmg" file available)

These present the same issue.

I will be waiting for instructions or updates. Thanks in advance for your help!

Best,
Rodolfo

expected_output.png

sample_output.png

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