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Eric Moyer

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  1. I 100% agree. As a customer with hardware in-hand I find it ridiculous that it is so difficult to download the latest software (even when already logged in to the web site!). On top of that, the spyware/tracking redirection is deplorable. Here's the primary problem: AD devices are inherently mixed hardware/software solutions, so the software (WaveForms) is not a mere convenience but rather an essential part of the purchased product. As a customer I feel like I already "bought" WaveForms by buying the hardware, so asking me for all my contact details (again), sending me spam email, wasting my time by making the process lengthy, and wrapping the final download with a spyware/tracking link is a terrible customer experience. But here's the really important thing: how does that affect AD's bottom line? Like many, I consider my AD2 as my entry into the AD ecosystem. It was cheap enough to buy on a whim, and it does what I need well enough that I have been considering the ADP3450 and the ADP5250. All AD devices will become useless bricks the day that software support goes away, so any customer who is about to spend $1400 - $2500 on an expensive piece of AD hardware needs to ask themselves if they believe AD is committed to long term software support. The current cumbersome user-hostile download process does not instill long-term confidence; nor does does the choice to remain closed-source. I remain teetering on the edge of just buying something like the Rigol DHO1104 instead. I know that twenty years from now I'd still be able to capture data from that scope over Ethernet with the open-source tools I already have in hand, but an ADP3450 could become useless 3 years from now if WaveForms support goes away and some future OS change breaks the current release. Lest I do nothing but complain, here's what I do love: 1) WaveForms is good and generally keeps getting better. 2) atilla does an amazing job with support on the Forums. 3) The cross-tool integration (e.g. digital and analog capture correlated to a common trigger) is something I can't get out of a bench scope. AD shouldn't need to wait for 1000 customers to complain before they decide that treating their customers poorly is a bad idea. Anyone who tries to download the software for themselves can immediately see that it is a customer-hostile experience. Please fix it.
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