[Ethernet Connection not recognized on DT8874 DAQ]

Hi Fausto, I wanted to check in with you on the maintenance of the two DAQs and see if you had any luck following up? 

[Ethernet Connection not recognized on DT8874 DAQ]

Yes, we did already try re-setting and checking with Eureka.  No luck.  Vit asked if we could get the wiring schematics for the two that are no longer serviceable to see if we could give them to our refit lab to troubleshoot.  Please let me know when you have some info on the other two DAQs and thanks, 

[Ethernet Connection not recognized on DT8874 DAQ]

Hi Fausto,

 

I am with the Naval Warfare Center in Crane, Indiana and one of our senior engineers gave me your email to contact about three 8824s and one 8874 I have that were unfortunately plugged into a 12V power supply instead of the standard 5V power supply that came with them.  The “power” light comes on and flashes and the Ethernet lights flash, but they are being recognized at all by our systems. 

 

We’ve tried multiple different stations, with no luck.  I am hoping to get a quote from you for evaluation and maintenance.  Below are the DAQs affected:

 

DT8824-HV SN: 00686077

DT8874-080008 SN: 1EA2F80

DT8824-LV SN: 1642130126

DT8824-LV SN: 1F039FA

 

We will gladly pay a fee to expedite this process as this has put us in quite a bind and please include shipping as our logistics people require it added.  Please let me know if you need any additional information and thank you in advance.

 

 

[Ethernet Connection not recognized on DT8874 DAQ]

No Eureka did not find the 8874, I did try the computer with other DAQs and it did connect to them, but not this one.

[Ethernet Connection not recognized on DT8874 DAQ]

Is the DT8874 connected directly to a host PC or to a local area network?  Direct 

Was the DT8874 configured with a static IP? Yes

Has the IP subnet changed? No

Would you be willing to press the (factory) reset button on the backside and then connect the DT8874 directly to the host PC? Yes, I just tried this and had no luck either, the LAN indicator light on the front still is red.  I switched the PC IP address to 169.xxx etc to match the reset IP, no luck.  

Which software were you using? Enerchron

 

Please let me know how to proceed, thanks. Still hoping we can send it in for maintenance

[Ethernet Connection not recognized on DT8874 DAQ]

Hi I am trying to find out how to have my DT8874 serviced.  We have had this model in use for a couple years with no problem and now the ethernet connection is not being recognized.  Please let me know who to reach out to, thanks,