JDyer

Hello, thanks for the response. We were running version 13. Now we are running the BASIC 2020.1 version. I am using a UDTi flexOptometer S470. (This unit had went down due to delamination of the detector assembly.) We sent it in for repair/calibration. I am still getting the same issues even if I swap the UDT out for another unit we have in-house. That's why I think this is software related.

We have recently upgrade to the DasyLab 2020 version. We use this software for gathering CANDELA data related to flares. Our gear is provided by GAMMA Scientific. Upon calibration and setting the system back up, I get no cadela reading. I should mention that we have two identical systems; one for MARINE flares, the other for HIGHWAY flares. The HIGHWAY flare system is inoperable. If I move the UUT from the MARINE system, the failure stays with the HIGHWAY system. I believe we have a software related issue. Can anyone help?