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Madeline

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Posts posted by Madeline

  1. Hi @Fausto,

    Thanks for getting back to me so quickly. As far as your questions go, here is the breakdown of the information I have.

    "Is your issue with the QuickDAQ software or DT9836 device?" - The issue is with the .NET Library, not the QuickDAQ application.

    "Please describe in detail your issue (include screen captures) and the system specifications." - We have observed that the following problem occurs only when connected to Windows 10 computers, it used to run fine on Windows 7. When the DAQ is connected to a USB 3.0 port on Windows 10 computers, it will crash after a certain period of time. In one instance, we started experiencing DAQ crashes when we were plugged into a USB 3.0 port on a Windows 10 PC. Then after switching to a USB 2.0 expansion card on that system, everything ran smoothly for 2 weeks and then the DAQ started crashing again. Then we switched back to the 3.0 port again and things ran smoothly.

    "Have you tested the combination with another Windows system?" - We were originally running on Windows 7 when we first purchased the DAQs.

    "Please run a Windows update and a separate update for the USB driver." - We can try this and get back to you. 

    "Are you connecting the DT9836 device directly to the system or via a USB hub?  If using a hub, try an externally powered hub." - We have already tried an externally powered hub and it did not solve the problem.

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