[New Analog Discovery 2, PLL not Locked]

On 3/2/2021 at 4:48 AM, attila said:

Hi @Light

For warranty and replacement the support dot digilent at ni dot com specifying the Date of Purchase, Seller and Purchase Order/ Web order Number.

They will need your name, when you purchased the device, whom you purchased it from (i.e. Digilent or a distributor), and the serial number on the underside of the device. If you purchased the board from a distributor, you will need to contact them about their warranty.

Do I need to obtain a RMA # for replacement?

[New Analog Discovery 2, PLL not Locked]

5 hours ago, attila said:

Hi @Light

Try using the original USB cable the device came with, other USB ports of the computer or powered USB hub.
Let us know if this help.

No it doesn't help, I have multiple AD2, only this one doesn't work.

[New Analog Discovery 2, PLL not Locked]

I'm getting the "PLL not locked" message when I plugin the AD2 via USB cable to PC, and I cannot measure any signal using this AD2.

It's a brand new device. Please advise.  Thanks.