Here is a link to the steps I have used when the board is not showing up in my Win10 install.
Use this link and point to the win7 directory. (https://forums.xilinx.com/t5/Design-and-Debug-Techniques-Blog/Quickly-install-Cable-Drivers-for-Xilinx-Platform-Cable-USB-II/ba-p/1013230)
I hope this helps.
Thanks for replying. I forgot I came back to the forum and left the post here in 2020. I realized my current driver issue was the same but was unable to find the link on Xilinx's site. It appears that some of their previous web material has moved around since AMD buy out. The steps in the post I left quickly corrected my connection issue.
I believe I need a usb driver for Win10. Neither of the fpga boards I have show up in Vivado 2021.2. The device manager in windows only shows 1 com port (com7) when I plug in the board. Adept is not showing hardware either.